HighTide IT Terms and Conditions

Last Updated: 11/1/2024

Welcome to HighTide IT. These Terms and Conditions ("Terms") govern your use of our website, services, and communication channels. By accessing or using HighTide IT's services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Services Overview

HighTide IT provides managed IT services, technical support, and security solutions for clients. Our services include, but are not limited to, two-factor authentication (2FA), SMS and email communication, technical assistance, and IT support for our clients.

Client Responsibilities

  • Accurate Information: Clients must provide accurate, current, and complete information when setting up accounts and during communications.

  • Account Security: Clients are responsible for maintaining the confidentiality of their account information, including usernames and passwords.

  • Compliance: Clients agree to comply with all applicable laws and not to misuse HighTide IT services.

Communication Consent

HighTide IT may use SMS, email, or phone communication to provide service updates, appointment reminders, or two-factor authentication. By opting into these communications, you consent to receive messages as outlined in our Privacy Policy.

Opting Out

You may opt out of SMS and email notifications at any time by replying STOP to any message or contacting us directly. Please note that opting out of certain communications may affect our ability to deliver important account or security notifications.

Intellectual Property

All content on the HighTide IT website and within its services, including logos, text, graphics, and software, is the intellectual property of HighTide IT or its licensors. You may not use or reproduce any content without express permission from HighTide IT.

Limitation of Liability

To the fullest extent permitted by law, HighTide IT and its affiliates, officers, directors, employees, or agents shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our services.

  • Unauthorized access to your account.

  • Any other matter relating to the use of our services.

Indemnification

You agree to indemnify and hold harmless HighTide IT, its affiliates, employees, and agents from any claims, liabilities, damages, or expenses arising out of your use of our services or breach of these Terms.

Service Modifications

HighTide IT reserves the right to modify or discontinue its services, temporarily or permanently, with or without notice. We may also update these Terms at any time; continued use of our services constitutes acceptance of any changes.

Privacy Policy

Your privacy is important to us. Our practices regarding data collection, use, and disclosure are described in our Privacy Policy, which is incorporated by reference into these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of North Carolina, US without regard to its conflict of law principles.

Contact Us

For any questions regarding these Terms and Conditions, please contact us:

  • Email: info@hightideit.com