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Frequently Asked Questions

This is where you will find answers to our most frequently asked questions. If you don't find the information you're looking for please don't hesitate to contact us at support@massagebiz.net.

  1. How do I print out my SOAP and HCFA pages correctly ?
  2. Why doesn't my browser seem to display the SOAPs form correctly?
  3. Do you have a question?

 

How do I print out my SOAP and HCFA pages correctly?

There are many different types of printers out there so you may have to adjust some of your settings. E-mail us at support@massagebiz.net with your specific problem and we'll try to give you some pointers.

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Why doesn't my browser seem to display the SOAPS form correctly?

Remember, we recommend Internet Explorer 6, and your screen resolution set to 800x600 pixels. MBN has not been formally tested in other browsers. If you're having trouble specifically with the SOAPS page it may be because you don't have the  Microsoft JVM  ( java virtual machine) installed on your machine. The JVM makes it possible for you to view and use the applet's on the SOAP's page. 

First check this- In Internet Explorer  click Tools, Internet Options, then the Advanced tab. As you scroll down this list you should see a section called Microsoft VM. If  you see this section, check the bottom two boxes in this section. Click Apply and close. Restart your computer and retry your browser. If you don't  see the Microsoft VM section under your Advanced tab you need to download and install the VM.

Java Virtual Machine download links:

bullet http://download.windowsupdate.com/.../MSJavWU.exe
bullet http://www.download.windowsupdate.com/.../MSJavWU.exe

Steps to install the Microsoft Virtual Machine:

  1. Download the file using the links above and save it to your hard drive.
  2. Once the file is on your hard drive, execute it and thus load the Virtual Machine.
  3. As the file begins execution, answer Yes to the License Agreement question and then once complete, re-boot your PC.
  4. Once the PC is re-booted you should be set to go.
  5. Retry your browser on the SOAP's page.

More help? See our SOAP form help page.

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Do you have a question?

Please use our Feedback Page to submit a question. Who knows. It may end up here to help others.

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